Can You Get Money Back Off Leap Card?
Yes, you can get money back off a Leap Card, but there are certain conditions and procedures you need to follow in order to do so. If you have unused credit on your Leap Card, you can request a refund for any amount over €5. However, there is a €5 administration fee for processing the refund, which will be deducted from the total amount. You can request a refund either online through the Leap Card website or by visiting a Leap Card outlet. It’s important to note that refunds are only available for the unused travel credit on the card, and not for the cost of the card itself.
FAQs About Getting Money Back Off Leap Card
1. How do I check if I have unused credit on my Leap Card?
You can check your card balance at any Leap Card outlet or online through the official Leap Card website. Simply enter your card number and PIN to view your remaining credit.
2. Is there a time limit for requesting a refund?
There is no specific time limit for requesting a refund, but it’s recommended to do so as soon as possible to avoid any complications or issues with the process.
3. Can I get a refund for the cost of the card?
No, refunds are only available for the unused travel credit on the card, not for the initial cost of the card itself.
4. What is the process for requesting a refund online?
To request a refund online, you will need to log in to your Leap Card account and fill out the refund request form. You will then receive instructions on how to return the card for processing the refund.
5. Is the €5 administration fee refundable?
No, the €5 administration fee is non-refundable and will be deducted from the total amount of unused credit on the card.
6. Can I get a refund for a lost or stolen card?
If your Leap Card is lost or stolen, you can request a replacement card with the remaining balance transferred to the new card. There is a small fee for replacing a lost or stolen card.
7. Is there a maximum limit for requesting a refund?
There is no maximum limit for requesting a refund, but it’s important to keep in mind that the €5 administration fee will be deducted from the total amount.
8. Can I request a refund for a child or student Leap Card?
Yes, the same refund procedures apply for child or student Leap Cards, as long as there is unused travel credit remaining on the card.
9. What happens if I have less than €5 of unused travel credit on my card?
If you have less than €5 of unused travel credit, it’s not possible to request a refund, as the minimum requirement is €5 in order to be eligible for a refund.
10. Is there a customer service number for refund inquiries?
Yes, there is a customer service number available for any inquiries related to requesting a refund or the refund process.
11. Can I request a refund for a limited period travel pass on my Leap Card?
Yes, you can request a refund for a limited period travel pass, but the same conditions and procedures apply for processing the refund.
12. How long does it take to receive the refund once the request is submitted?
It usually takes about 10-14 working days to process the refund and for the remaining credit to be returned to your bank account or via check.
