How do I use my Metro TAP card on my phone?
Using your Metro TAP card on your phone is a convenient way to pay for your Metro transit fares. Here’s a step-by-step guide on how to use your Metro TAP card on your phone:
1. Download the Metro TAP app: Start by downloading the official Metro TAP app from the App Store (for iPhones) or the Google Play Store (for Android devices). The app is free to download and provides easy access to your TAP card on your phone.
2. Create or log in to your account: Once you have the app installed, create an account if you’re a new user, or log in with your existing credentials. This will allow you to manage your TAP card and associated funds.
3. Add your TAP card to the app: After logging in, you’ll have the option to add your TAP card to the app. Follow the instructions on the screen to link your physical TAP card to your account. This can be done by entering the card number or scanning the QR code on the back of the card.
4. Load funds onto your TAP card: Before you can start using your TAP card on your phone, make sure you have sufficient funds loaded onto it. The app provides an easy way to manage your balance and add money to your card electronically.
5. Use your phone as your TAP card: Once your TAP card is added to the app and you have funds loaded, you can simply tap your phone on the TAP card reader when boarding a Metro bus or entering a Metro rail station. Make sure to position your phone’s NFC (Near Field Communication) chip close to the reader to ensure a successful transaction.
6. Enjoy the convenience: By using your TAP card on your phone, you no longer need to carry a physical card with you. Your phone becomes your ticket to travel on Metro transit, offering added convenience and ease of use.
Frequently Asked Questions (FAQs) about using Metro TAP card on your phone:
Q1: Can I use my phone as a TAP card without the Metro TAP app?
A1: No, in order to use your phone as a TAP card, you need to download and use the official Metro TAP app.
Q2: What payment methods can I use to load funds onto my TAP card via the app?
A2: The app allows you to load funds using various payment methods, including credit or debit cards, Apple Pay, and Google Pay.
Q3: Can I use multiple TAP cards on one phone?
A3: Yes, the Metro TAP app supports multiple TAP cards, allowing you to manage and use multiple cards on a single device.
Q4: Are there any additional fees for using the TAP card on my phone?
A4: There are no additional fees for using your TAP card on your phone. You’ll only need to pay for your transit fares as usual.
Q5: What should I do if my phone’s battery dies and I can’t access my TAP card?
A5: It is always advisable to have a backup physical TAP card when using your phone as a TAP card. This ensures that you can still pay for your fares even if your phone’s battery dies.
Q6: Can I transfer my TAP card balance from a physical card to the app?
A6: Yes, the app allows you to transfer your TAP card balance from a physical card to the app. Follow the instructions in the app to initiate the transfer.
Q7: Can I view my transaction history in the Metro TAP app?
A7: Yes, the app provides a transaction history feature that allows you to view your recent transactions, including the date, time, and amount paid.
Q8: What if my phone gets lost or stolen? Is my TAP card information secure?
A8: Your TAP card information is secure as it is associated with your Metro TAP app account. If your phone gets lost or stolen, you can log in to your account on a different device and disable your TAP card to prevent unauthorized use.
Q9: Can I still use physical TAP cards while also using the TAP card on my phone?
A9: Yes, you can continue using physical TAP cards while also using the TAP card on your phone. The app provides the flexibility to manage multiple TAP cards and choose the one you prefer to use.
Q10: Are there any discounts or benefits for using the TAP card on my phone?
A10: While there may not be specific discounts for using the TAP card on your phone, it offers the convenience of managing your card digitally and easily accessing it whenever needed.
Q11: Can I add a TAP card that is not registered to my name to the app?
A11: Yes, you can add TAP cards registered under different names to the app. This allows you to manage multiple TAP cards associated with different individuals.
Q12: How do I update my personal information associated with my TAP card in the app?
A12: The Metro TAP app allows you to update your personal information, such as address or contact details, in the settings or profile section of the app.
