How do I use my TAP card in Los Angeles?

How to Use Your TAP Card in Los Angeles

If you’re a visitor or resident in Los Angeles, you may be wondering how to use your TAP card to navigate the city’s public transportation system. The TAP card is a reusable, plastic card that can be loaded with different types of transit passes, like Metro, bus, or rail. Here’s a simple guide on how to use your TAP card in Los Angeles:

When boarding a Metro bus or train, simply tap your TAP card on the designated card reader located at the entry point of the bus or at the turnstiles in the train station. The fare for your ride will be deducted automatically from the stored value on your card or from your active transit pass. Always ensure that your TAP card has enough value or an active pass before boarding any Metro services. You can also use your TAP card on other participating carriers, such as the LA Department of Transportation (LADOT) and some municipal transit providers in the region.

FAQs about Using Your TAP Card in Los Angeles

1. Where can I purchase a TAP card in Los Angeles?

You can purchase a TAP card at TAP vending machines located at all Metro Rail and Orange Line stations, as well as at over 400 participating locations around Los Angeles County. These include retail stores, check cashing locations, and some transit agency offices. You can also order a TAP card online and have it mailed to your address.

2. Can I load different transit passes on my TAP card?

Yes, you can load various types of transit passes on your TAP card, such as day passes, weekly or monthly passes, and stored value. The stored value works like a prepaid card, allowing you to pay for individual fares on Metro bus and rail services. Remember to tap your TAP card every time you board a Metro service to validate your fare.

3. How do I check the balance or status of my TAP card?

You can check the balance or status of your TAP card at any TAP vending machine, online at the TAP website, or by calling the TAP Customer Service Center. Simply enter your TAP card number or scan the barcode on the back of your card to access your account details.

4. Can I use my TAP card on the Metro Bike Share system?

Yes, you can use your TAP card to access Metro Bike Share. Simply purchase a single ride or a monthly pass at any Metro Bike Share station using your TAP card, and you can then unlock a bike to enjoy the convenient and eco-friendly way to explore Los Angeles.

5. What should I do if my TAP card is lost or stolen?

If your TAP card is lost or stolen, you should immediately report it to the TAP Customer Service Center by calling the number on the back of your card. It’s recommended to register your TAP card online, so that you can transfer the remaining balance to a new card in case of loss or theft.

6. Are there any discounts available for seniors or students using a TAP card?

Yes, seniors, students, and disabled riders are eligible for discounted fares on Metro and most other participating transit agencies in Los Angeles County. You can apply for a reduced fare TAP card at select locations by providing the necessary documentation to verify your eligibility.

7. Can I use my TAP card to transfer between different Metro services?

With your TAP card, you can easily transfer between Metro buses, the Metro Rail system, and other participating transit agencies within a 2-hour period at no additional cost. Simply tap your card each time you board a new service to validate your transfer.

8. Is it possible to add value or transit passes to my TAP card online?

Yes, you can manage your TAP card account online by adding stored value or purchasing and loading transit passes from the comfort of your home. Simply create an online account on the TAP website and follow the instructions to complete your transactions.

9. Can I use my TAP card to pay for parking at Metro transit stations?

Yes, the TAP card can be used to pay for parking at Metro park and ride lots. By adding stored value to your card, you can easily pay for daily parking fees at participating Metro stations, offering a convenient and cashless parking option for Metro riders.

10. What should I do if my TAP card is damaged or not working properly?

If your TAP card is damaged or not working properly, you can visit any TAP vending machine or the TAP Customer Service Center to have it inspected and replaced if necessary. Always treat your TAP card with care to ensure its continued functionality.

11. Can I use my TAP card on the DASH bus system in Los Angeles?

Yes, you can use your TAP card on the LADOT DASH bus services, providing a seamless way to transfer between Metro and local city buses. Simply tap your card when boarding a DASH bus to pay for your fare and enjoy the convenience of using a single transit card for different services.

12. Can I load multiple types of transit passes on one TAP card?

Yes, you have the flexibility to load various transit passes on a single TAP card, allowing you to customize your travel options based on your commuting needs. Whether you need a combination of daily, weekly, or monthly passes, your TAP card can accommodate different fare products for your convenience.