Is EU261 Compensation 3 Hours?
Yes, EU261 compensation can apply when your flight is delayed by 3 hours or more. EU Regulation 261/2004 ensures that passengers are entitled to compensation for flight delays, cancellations, and denied boarding, under certain conditions. These rights apply to flights departing from an EU airport, as well as flights arriving in the EU with an EU-based airline. The amount of compensation depends on the distance of the flight and the length of the delay, ranging from €250 up to €600 per passenger.
FAQs about EU261 Compensation
1. What is EU261 compensation?
EU261 compensation is a set of rights that protect passengers when their flights are delayed, canceled, or they are denied boarding. It ensures that passengers are entitled to compensation, assistance, and in some cases, a right to re-routing or a refund of the ticket price.
2. What qualifies as a flight delay under EU261?
A flight delay is defined as arriving at the final destination with a delay of 3 hours or more. This delay is calculated based on the actual arrival time at the final destination and the scheduled arrival time.
3. Who is eligible for EU261 compensation?
Passengers who have experienced a flight delay, cancellation, or denied boarding on a qualifying flight may be eligible for EU261 compensation. The eligibility criteria include the departure airport, arrival airport, and the airline operating the flight.
4. How much compensation can I claim?
The amount of compensation you can claim under EU261 depends on the distance of your flight and the length of the delay. For flights up to 1,500 kilometers, the compensation is €250. For flights between 1,500 and 3,500 kilometers, the compensation is €400. For flights longer than 3,500 kilometers, the compensation is €600.
5. Are there any exceptions to EU261 compensation?
Yes, there are certain circumstances where the airline may not be required to pay compensation under EU261. These include situations beyond their control, such as extraordinary circumstances (e.g., bad weather, strikes, security risks) or if the passenger is informed of the cancellation or delay well in advance.
6. Do I need to provide any evidence to claim EU261 compensation?
In most cases, you will need to provide evidence to support your claim for EU261 compensation. This may include boarding passes, flight itineraries, or any communication with the airline regarding the delay, cancellation, or denied boarding.
7. How do I submit a claim for EU261 compensation?
You can submit a claim for EU261 compensation directly to the airline or through a specialized claims management company. It is recommended to gather all necessary documentation and follow the airline’s procedures for submitting a claim.
8. How long does it take to receive EU261 compensation?
The time it takes to receive EU261 compensation can vary depending on the airline and the complexity of your claim. While some airlines may process claims quickly, others may take several weeks or even months to process and pay compensation.
9. Can I claim EU261 compensation if I voluntarily accept an alternative flight?
If you voluntarily accept an alternative flight offered by the airline, you may still be eligible for EU261 compensation depending on the length of the delay compared to the original scheduled arrival time. It is advisable to check your rights with the airline or seek legal advice.
10. What other rights do I have under EU261?
In addition to compensation, EU261 also provides passengers with rights to assistance, such as meals, refreshments, and accommodation, depending on the length of the delay. Passengers also have the right to re-routing or a refund of the ticket price in certain cases.
11. Are there any time limits for claiming EU261 compensation?
Yes, there are time limits for claiming EU261 compensation. In most EU member states, the general time limit is 2 to 6 years from the date of the flight disruption. However, it is advisable to submit your claim as soon as possible to avoid any potential complications.
12. Can I seek legal assistance to claim EU261 compensation?
Yes, you can seek legal assistance to claim EU261 compensation. There are specialized claims management companies and law firms that can assist you with the claim process, especially if the airline refuses to pay compensation or fails to respond to your claim.
