Is TUI strict with hand luggage?

Is TUI strict with hand luggage?

Yes, TUI has specific rules and regulations when it comes to hand luggage. They have set dimensions and weight restrictions that passengers must adhere to. It is important to familiarize yourself with these guidelines to avoid any complications or extra charges at the airport. TUI is known for being quite strict with their hand luggage policy, so it is crucial to pack accordingly.

FAQs about TUI’s hand luggage policy

1. What are the weight and size restrictions for TUI’s hand luggage?

TUI allows passengers to bring one piece of hand luggage on board, which must not exceed dimensions of 55cm x 40cm x 20cm. The weight of the bag should not exceed 10kg. It is important to note that these restrictions may vary depending on the type of flight and destination.

2. Can I bring an additional small bag or personal item?

Yes, TUI allows passengers to bring an additional small bag or personal item such as a handbag, laptop bag, or small backpack. However, this item must fit under the seat in front of you and should not exceed the dimensions of 35cm x 20cm x 20cm.

3. Are there any restrictions on the items I can bring in my hand luggage?

Yes, there are certain items that you are not allowed to bring in your hand luggage for safety reasons. These include sharp objects, liquids in containers over 100ml, and flammable substances. It is recommended to check TUI’s website or contact their customer service for a detailed list of prohibited items.

4. Can I bring a stroller or car seat as part of my hand luggage?

TUI allows passengers to bring collapsible strollers and car seats for infants and young children. These items should be checked in at the gate and will be placed in the aircraft hold. It is important to inform TUI in advance if you plan to bring such items.

5. Can I purchase additional weight allowance for my hand luggage?

Yes, TUI offers the option to purchase additional weight allowance for your hand luggage. However, this must be done in advance and can vary in availability depending on your flight and destination. It is recommended to check TUI’s website or contact their customer service for more information on how to purchase additional weight allowance.

6. What happens if my hand luggage exceeds the weight or size restrictions?

If your hand luggage exceeds the weight or size restrictions set by TUI, you may be subject to additional charges or asked to check in your bag. It is important to pack within the permitted limits to avoid any inconvenience at the airport. TUI’s staff at the gate or check-in counter will advise you on the best course of action if your bag exceeds the restrictions.

7. Can I bring duty-free items in my hand luggage?

Yes, you are allowed to bring duty-free items purchased at the airport in your hand luggage, as long as they comply with the liquid restrictions and other safety regulations. It is advisable to keep the receipts handy, as you may be required to show them at security checkpoints.

8. What if my hand luggage gets lost or damaged?

In the unfortunate event that your hand luggage gets lost or damaged during your journey with TUI, it is important to report it immediately to their staff. TUI has procedures in place to assist passengers in such situations, and they will guide you through the necessary steps to file a claim or seek compensation.

9. Can I bring food or drinks in my hand luggage?

Yes, you are allowed to bring small amounts of food and non-alcoholic drinks in your hand luggage. However, it is recommended to check TUI’s website or contact their customer service for any specific restrictions or guidelines regarding the transportation of food and drinks.

10. Can I bring my pet in my hand luggage?

No, TUI does not allow pets to be transported in the cabin as part of your hand luggage. Pets must be transported in the aircraft hold in an appropriate container and should be booked in advance. It is advisable to contact TUI’s customer service for more information on their pet transportation policy.

11. Can I bring my own wheelchair or mobility aid in my hand luggage?

Yes, TUI allows passengers to bring their own wheelchair or mobility aid as part of their hand luggage. However, it is recommended to inform TUI in advance and check their specific guidelines and requirements for the transportation of wheelchairs or mobility aids.

12. What if I have connecting flights with TUI?

If you have connecting flights with TUI, it is important to check the hand luggage policy of each individual airline. Different airlines may have different restrictions and requirements for hand luggage. It is recommended to contact TUI and the respective airlines for clarification and to ensure a smooth travel experience.