What does hotels com booking protection cover?

What does hotels com booking protection cover?

Hotels.com offers a booking protection program that aims to provide travelers with peace of mind when making their hotel reservations. This program offers coverage for a wide range of unexpected circumstances that may disrupt or cancel your travel plans. Understanding what exactly Hotels.com booking protection covers will help you make a more informed decision when booking your next hotel stay.

What happens if I need to cancel my reservation?

If you find yourself in a situation where you need to cancel your reservation, Hotels.com booking protection can provide coverage. The specific circumstances under which you can cancel and receive a refund may vary depending on the terms and conditions of your reservation. However, common scenarios covered by the booking protection program include illness, injury, or death of the traveler or a family member, natural disasters, and unexpected job loss or transfer. It is important to carefully review the terms and conditions of the booking protection program to understand the specific cancellation and refund policies.

Can I get a refund if the hotel cancels my reservation?

In the event that the hotel cancels your reservation, you may be eligible for a refund through Hotels.com booking protection. This could occur due to reasons such as overbooking or unforeseen circumstances that prevent the hotel from accommodating your stay. The booking protection program aims to ensure that travelers are not left out of pocket in such situations. It is advisable to contact Hotels.com customer service or refer to the booking protection program’s terms and conditions for more information on how to obtain a refund in case of hotel cancellations.

Will the booking protection cover flight cancellations or delays?

While Hotels.com booking protection primarily focuses on hotel reservations, it does not typically cover flight cancellations or delays. The program is designed to specifically address concerns related to hotel accommodations. It is recommended to check with your airline or travel insurance provider for coverage related to flight cancellations or delays. It’s crucial to have comprehensive travel insurance that covers various aspects of your trip, including air travel.

What if I need to make changes to my reservation?

Hotels.com booking protection can also provide coverage for making changes to your reservation, depending on the terms and conditions. It may include scenarios such as modifying the dates of your stay, changing the number of guests, or upgrading your room type. However, it is important to note that certain changes may be subject to additional fees imposed by the hotel or other relevant parties. Carefully review the terms and conditions of the program to determine the specific coverage and potential fees associated with making changes to your reservation.

Does the booking protection cover theft or loss of personal belongings?

Unfortunately, Hotels.com booking protection does not typically cover theft or loss of personal belongings. The program primarily focuses on protection related to travel arrangements and accommodation. To safeguard your personal belongings, it is advisable to obtain separate travel insurance or check if your existing home insurance policy includes coverage for theft or loss when traveling. It’s always important to take precautions and ensure the security of your belongings during your hotel stay.

Can I transfer my booking protection to another person?

Hotels.com booking protection is usually non-transferable. The coverage is tied to the original traveler who made the reservation. If you need to transfer your hotel reservation to someone else, it is recommended to contact Hotels.com customer service for assistance. They will be able to guide you through the necessary steps and provide any available options for transferring the booking. It’s important to note that transferring a reservation may be subject to certain terms and conditions and could potentially result in additional fees or charges.

Does the booking protection cover pre-existing medical conditions?

Hotels.com booking protection might not cover pre-existing medical conditions. It is essential to carefully review the program’s terms and conditions to understand the specific coverage limitations. Depending on the severity and nature of your pre-existing condition, you may need to consider obtaining separate travel insurance that specifically covers medical emergencies or seek guidance from your healthcare provider. It is always recommended to disclose any pre-existing medical conditions to ensure appropriate coverage is in place.

Can I purchase the booking protection after making a reservation?

In most cases, Hotels.com booking protection must be purchased at the time of the reservation. It is not typically available for purchase after the booking has been confirmed. To ensure you have the necessary coverage, it is recommended to carefully review the booking protection program and make your decision before finalizing your hotel reservation. If you have any concerns or questions, contacting Hotels.com customer service can provide you with further guidance on the availability of booking protection for your specific reservation.

What if I find a lower rate for the same hotel after booking?

Hotels.com’s booking protection does not typically cover instances where you find a lower rate for the same hotel after making your reservation. The program primarily focuses on protecting travelers against unforeseen circumstances that could disrupt their travel plans. However, Hotels.com does offer a Best Price Guarantee, which ensures that if you find a lower price for the same room type and dates on an eligible third-party website, Hotels.com will refund the difference. It is recommended to review the terms and conditions of the Best Price Guarantee for more information and ensure you are eligible for potential price adjustments.

Does the booking protection apply to international bookings?

Yes, Hotels.com booking protection applies to both domestic and international hotel bookings. The coverage provided by the booking protection program is not restricted based on the location of the hotel or the traveler’s destination. This ensures that travelers can confidently make reservations regardless of their travel destination. However, it is important to note that the terms and conditions of the booking protection program may vary slightly depending on the country or region. Check the specific coverage details for international bookings to ensure you have a clear understanding of the program’s applicability.

What proof is required to make a claim through the booking protection program?

To make a claim through Hotels.com booking protection, you will typically need to provide supporting documentation or evidence to substantiate your claim. This can include medical certificates, police reports, official statements, or other relevant documents that validate your reason for cancellation or disruption. It is crucial to carefully review the program’s terms and conditions to understand the specific documentation required for each type of claim. Providing accurate and complete documentation will help expedite the claim process and increase the likelihood of a successful outcome.

What if I have multiple reservations through Hotels.com?

If you have multiple hotel reservations through Hotels.com, each reservation may be subject to its own terms and conditions regarding booking protection. It is important to review the details of each individual reservation and the associated booking protection program to fully understand the coverage and applicable rules for each reservation. For any specific questions or concerns, contacting Hotels.com customer service will provide you with the most accurate and up-to-date information based on your reservations.

Is the booking protection refundable?

Hotels.com booking protection is generally non-refundable. The cost of the booking protection program is typically included in the overall price of the reservation. Therefore, if you choose to purchase the booking protection, it is important to carefully consider your decision before finalizing your reservation. Carefully review the terms and conditions of the program, including any potential limitations or exclusions, to ensure it aligns with your needs and expectations. If you have any uncertainties or questions, contacting Hotels.com customer service will provide you with further clarification and assistance.