What happens if a guest doesn’t respond to my pre-approval?

What happens if a guest doesn’t respond to my pre-approval?

If you’re a host on an accommodation-sharing platform like Airbnb or VRBO, you may have come across the option to send a pre-approval to potential guests. Pre-approvals are a way for you to show interest in hosting a guest before they officially book your space. It’s a helpful feature that allows you to gauge the guest’s interest and potentially secure a booking. However, what happens if a guest doesn’t respond to your pre-approval?

In such a situation, it’s essential to assess the impact and consider your next steps. Initially, it’s important to understand that a lack of response doesn’t necessarily mean the guest is disinterested. Guests could be delayed due to various reasons such as being busy, indecisive, or overwhelmed with their travel plans. Therefore, it’s crucial not to jump to conclusions and allow some time for the guest to respond.

As a host, you can take proactive measures to encourage a response. One option is to send a follow-up message, politely reminding the guest about the pre-approval. Keep the message concise and friendly, emphasizing that you’re excited to host them. Additionally, you can highlight any unique features or amenities your space offers to spark their interest. By following up, you show your dedication and may prompt the guest to take action.

FAQs about guests not responding to pre-approvals:

1. Why is it important to send a pre-approval in the first place?

Sending a pre-approval is crucial as it demonstrates your interest in hosting the guest. It gives them a feeling of exclusivity and encourages them to proceed with the booking. Pre-approvals also allow potential guests to see the details of your listing, including pricing and availability, creating transparency and reducing the chance of last-minute cancellations or misunderstandings.

2. How long should I wait before following up with a guest?

It’s advisable to wait at least 24 to 48 hours before following up with a guest who hasn’t responded to your pre-approval. This timeframe allows them enough time to consider their options and respond at their convenience. By waiting patiently, you show respect for their decision-making process while still indicating your interest in hosting them.

3. What should I include in my follow-up message?

When composing a follow-up message, keep it friendly, concise, and personalized. Address the guest by name and mention specific details about your space that may have caught their interest. Emphasize your excitement about hosting them and remind them of the benefits and unique aspects of staying at your accommodation. It’s essential to avoid sounding desperate or pushy as this may deter potential guests from responding.

4. Can I send multiple follow-up messages?

Sending one follow-up message is generally considered appropriate. However, bombarding the guest with multiple messages can come across as intrusive and may discourage them from responding. Remember to be patient and allow the guest sufficient time to consider their options without feeling pressured.

5. Should I consider other guests while waiting for a response?

While waiting for a response from a guest who received a pre-approval, it’s wise to continue considering other potential guests. Don’t put all your eggs in one basket and keep your listing open to other interested parties. By exploring other options, you maximize your chances of securing a booking and prevent potential disappointment if the initial guest doesn’t respond.

6. What if the guest finally responds after I’ve already booked someone else?

If a guest responds after you’ve booked someone else, you should politely inform them that your space is no longer available during their desired dates. It’s essential to apologize for any inconvenience caused and express your regret at not being able to accommodate them. Offer to assist them in finding an alternative within the platform, as this shows goodwill and maintains a positive host reputation.

7. Should I pre-approve every potential guest?

Pre-approving every potential guest is not necessary. It’s essential to evaluate each request individually and consider factors such as their profile, reviews, and communication. Pre-approvals should be used strategically and selectively to show genuine interest in hosting guests who seem like a good fit for your space.

8. Can guests book without a pre-approval?

Yes, guests can book without receiving a pre-approval. The pre-approval feature is not mandatory for a guest to proceed with booking your accommodation. Some guests might choose not to respond to pre-approvals and instead directly submit a booking request or even instant book if your listing supports it. Pre-approvals are an optional tool for hosts to express their interest and encourage potential guests to book.

9. How can I increase the chances of receiving a response to my pre-approval?

To increase the chances of receiving a response to your pre-approval, ensure your initial message is engaging and personalized. Highlight the unique qualities of your space, such as proximity to popular attractions, amenities, or any special features. Additionally, respond promptly to any questions or inquiries the guest may have during the pre-approval stage. By being attentive and providing detailed information, you demonstrate your commitment to accommodating their needs.

10. What if a guest rejects my pre-approval?

If a guest rejects your pre-approval, it’s essential not to take it personally. There could be various reasons why they choose not to proceed with the booking, ranging from cost factors to a change in travel plans. Be understanding and thank them for considering your accommodation. You can offer assistance with alternative options within the platform or even suggest they keep your listing in mind for future trips.

Remember, the aim as a host is to create positive interactions and build a reputation for outstanding hospitality. While a lack of response to a pre-approval can be disheartening, staying proactive and considerate will help attract interested guests and increase the likelihood of successful bookings.