What is difference between ride and black cab on FREE NOW?

What is the difference between ride and black cab on FREE NOW?

Free Now is a popular transportation platform that offers various options for commuters, including both ride and black cab services. While both options provide convenient ways to get around, there are some key differences to consider.

When you choose the “Ride” option on Free Now, you will be connected with a private hire vehicle. These vehicles are operated by licensed drivers who have undergone background checks to ensure your safety. The ride option allows for flexibility in terms of pick-up and drop-off locations, making it ideal for those who prefer a more customizable and private transportation experience. Additionally, you can track the location of your ride using the Free Now app, providing peace of mind and transparency throughout your journey.

On the other hand, the “Black Cab” option on Free Now refers to the iconic London taxis that have been a symbol of the city for decades. Black cabs are known for their distinctive design and can be hailed from the street or booked through the Free Now app. These vehicles are driven by licensed black cab drivers who have completed the rigorous Knowledge test, demonstrating their extensive knowledge of London’s roads and landmarks. Black cabs are hailed for their exceptional customer service and accessibility features, such as the ability to accommodate passengers with disabilities.

Now let’s dive into some frequently asked questions (FAQs) related to the difference between ride and black cab services on Free Now:

FAQs:

1. Can I specify my pick-up and drop-off locations with both ride and black cab options?

Yes, both ride and black cab options on Free Now allow you to choose your preferred pick-up and drop-off locations. You can enter specific addresses or simply drop a pin on the map within the app to set your locations accurately.

2. Are ride drivers licensed and background-checked like black cab drivers?

Absolutely. Free Now ensures that all ride drivers are licensed and have undergone thorough background checks to prioritize passenger safety and security.

3. Are black cab drivers required to pass a special test?

Yes, black cab drivers are required to pass the Knowledge test, which assesses their knowledge of London’s streets, routes, and landmarks to provide the best possible navigation experience for passengers.

4. Can I track my ride or black cab during the journey?

Yes, you can track both ride and black cab services in real-time through the Free Now app. This feature allows you to stay informed about the progress of your journey and estimate your arrival time.

5. Are black cabs accessible for passengers with disabilities?

Yes, black cabs are known for their accessibility features and are designed to accommodate passengers with disabilities. They offer ramps for wheelchair access and have extra space to accommodate mobility aids.

6. Which option is more suitable for group travel?

If you are traveling in a larger group, the ride option on Free Now may be more suitable as it offers vehicles with varying seating capacities. Black cabs can accommodate up to five passengers, including one in the front seat.

7. Is there a difference in pricing between ride and black cab services?

The pricing for both ride and black cab services on Free Now can vary based on factors such as distance, time, and demand. It is recommended to check the app for fare estimates before confirming your booking.

8. Can I hail a black cab directly from the street using the Free Now app?

Yes, the Free Now app allows you to hail a black cab directly from the street by simply entering your destination within the app. This feature combines the convenience of app booking with the traditional experience of hailing a taxi.

9. Can I use promotional codes or discounts with both ride and black cab options?

Promotional codes and discounts can be applied to both ride and black cab options, subject to terms and conditions specific to each offer. Keep an eye out for any available promotions within the app.

10. Are both ride and black cab options available in all cities where Free Now operates?

While Free Now operates in multiple cities, the availability of ride and black cab options may vary by location. It’s recommended to check the Free Now app to see the range of services offered in your city.

11. Can I rate and provide feedback for both ride and black cab services?

Yes, Free Now allows you to rate your experience and provide feedback for both ride and black cab services. This helps maintain service quality and allows for continuous improvement.

12. What payment options are available for both ride and black cab services?

Free Now accepts various payment options, including credit/debit cards and digital wallets, for both ride and black cab services. You can choose your preferred payment method within the app for a seamless transaction.

These FAQs should provide you with a comprehensive understanding of the difference between ride and black cab options on Free Now. Whether you prefer the flexibility of private hire vehicles or the iconic experience of London’s black cabs, Free Now offers a range of choices to suit your transportation needs.