What to do if someone smokes in your Airbnb?
Smoking is strictly prohibited in most Airbnb listings due to the potential damage it can cause to the property and the health hazards associated with secondhand smoke. However, there may be instances when a guest decides to smoke in your Airbnb despite your strict rules. In such situations, it is important to take appropriate action to ensure the comfort and safety of future guests. Here’s what you can do if someone smokes in your Airbnb:
If you discover or suspect that a guest has smoked in your Airbnb, the first step is to communicate with them promptly and politely. Reach out to them via the Airbnb messaging system or give them a call if necessary. Express your concern about the smoking violation and remind them of the strict no-smoking policy stated in your listing.
Head to the property immediately to assess the situation. Look for any visible signs of smoking such as cigarette butts, ashtrays, or the smell of smoke. Take clear photos or videos as evidence, which may come in handy during the resolution process. Documenting the violation is crucial for ensuring a fair resolution and protecting your property.
FAQs about dealing with smoking in your Airbnb:
1. Can I immediately evict a guest caught smoking in my Airbnb?
While smoking is a serious violation, you cannot evict a guest without following Airbnb’s procedures. Contact Airbnb Support to report the incident and seek their guidance on handling the situation.
2. What should I do if the smoke odor persists?
If the smell of smoke lingers after a guest smokes in your Airbnb, you might need to take additional measures. Ventilate the space by opening windows and using air purifiers. Consider professional cleaning services to thoroughly remove any residual smoke odor.
3. Can I charge the guest for the smoke damage?
If the guest has caused smoke damage to your Airbnb, you may be eligible for reimbursement. Document the damage with photographs and estimates from professionals. File a claim through the Airbnb Resolution Center to recover the costs of cleaning or repairs.
4. What if the guest denies smoking?
If the guest denies smoking in your Airbnb but you have substantial evidence, such as photographic proof or witness statements, share this with Airbnb Support. They will review the evidence and make a fair judgment in the case.
5. Can I leave a negative review for a guest who smokes?
Yes, you can leave an honest review reflecting the guest’s behavior, including their violation of the no-smoking policy. However, be sure to stick to the facts and avoid any personal attacks.
6. How can I prevent guests from smoking in my Airbnb?
To minimize the risk of smoking violations, clearly state your no-smoking policy in your listing description and house rules. Consider installing smoke detectors and cameras in common areas as deterrents. Screening potential guests through communication can also help identify any red flags.
7. Should I involve local authorities if a guest smokes?
In most cases, involving local authorities is not necessary for smoking violations. However, if a guest engages in activities that violate the law or pose a significant threat, reaching out to the authorities might be warranted.
8. Can Airbnb penalize a guest for smoking?
Yes, Airbnb takes smoking violations seriously and may penalize guests found to be in violation of the no-smoking policy. Penalties can include fines, removal from the platform, or restrictions on future bookings.
9. Can I charge a cleaning fee for smoking violations?
If the guest’s smoking causes excessive cleaning requirements beyond regular turnover, you can request a reasonable cleaning fee through the Airbnb Resolution Center. Provide detailed documentation of the additional cleaning efforts required.
10. What can I do to remove smoke smells from furniture or upholstery?
To remove smoke smells from furniture or upholstery, vacuum thoroughly, then apply baking soda and let it sit for a few hours. Afterward, vacuum again or use a fabric freshener. If the smell persists, professional cleaning or deodorizing services may be required.
Remember, addressing smoking violations promptly and firmly is essential to maintain a smoke-free environment for your future guests. It is advisable to clearly communicate your expectations to guests before their arrival and to set strong consequences for disregarding your no-smoking policy.
