Why does Disney call them cast members?

Why does Disney call them cast members?

Disney is known for its attention to detail and creating immersive experiences for its guests. One way they do this is by referring to their employees as “cast members.” This term reflects the idea that every employee at Disney plays a role in the overall experience and helps create the magic that guests come to expect.

The term “cast member” also helps to reinforce the idea that Disney parks and resorts are like a stage, and every employee is performing a unique role to bring the stories and characters to life. It adds a sense of excitement and whimsy to the workplace, making it feel more like a magical world rather than just a regular job.

By using the term “cast members,” Disney also emphasizes the importance of teamwork and collaboration. Just like in a theater production, every employee has a part to play, and the success of each individual cast member contributes to the overall success of the show. This mindset encourages a sense of unity and shared purpose among Disney employees, creating a positive and inclusive work environment.

FAQs about Disney cast members:

1. How are cast members selected?

Disney has a rigorous selection process for hiring cast members. They look for individuals who embody the Disney values of creativity, friendliness, and commitment to excellence. Candidates go through multiple interviews and assessments to ensure they have the right skills and personality traits to represent the Disney brand.

2. Do cast members wear costumes?

Yes, cast members wear costumes that are specific to their role or the area of the park they work in. These costumes are designed to be in line with the overall theme and atmosphere of the park, adding to the immersive experience for guests.

3. How are cast members trained?

Disney provides extensive training for cast members to ensure they are knowledgeable about their role, familiar with the park’s operations, and equipped to provide excellent customer service. Training includes both classroom instruction and practical hands-on experience.

4. Are cast members allowed to break character?

While cast members are encouraged to stay in character as much as possible, there may be certain circumstances where they need to break character for safety or operational reasons. However, they are trained to do so in a way that minimizes any impact on the guest experience.

5. How do cast members handle difficult guests?

Disney provides cast members with training on how to handle difficult situations and resolve guest complaints. They are trained to remain calm, empathetic, and find a solution that satisfies the guest while also adhering to the park’s policies and guidelines.

6. Are cast members allowed to take breaks?

Yes, cast members are allowed to take scheduled breaks during their shifts. However, the timing and duration of these breaks may vary depending on the department and role.

7. Do cast members have to audition for their roles?

Some roles at Disney may require an audition, especially for performers and entertainers. However, not all roles require an audition. The selection process may also include interviews and assessments to evaluate a candidate’s suitability for the role.

8. How are cast members recognized for their contributions?

Disney has various recognition programs to acknowledge the efforts and contributions of cast members. This can include awards, certificates, and other forms of appreciation. Disney also promotes a culture of feedback and recognition, encouraging managers and peers to provide recognition for outstanding performance.

9. Can cast members interact with guests outside of work?

While cast members are not restricted from interacting with guests outside of work, they are encouraged to maintain a professional boundary and respect guest privacy. This helps to ensure that the magic and excitement of the Disney experience is preserved during park visits.

10. Are cast members required to have a specific appearance?

Disney has guidelines for cast member appearance, including rules on grooming and dress code. These guidelines help to maintain a consistent and cohesive image for the park. However, Disney also recognizes the importance of diversity and inclusivity, and accommodations are made to ensure that individuals from different backgrounds and cultures can be part of the cast member team.

11. Are cast members involved in creating new attractions?

Cast members may have the opportunity to contribute ideas or feedback during the development of new attractions or experiences. They are valued as experts in guest interactions and provide valuable insights for improving the overall guest experience.

12. Can cast members switch roles within the park?

Cast members can request to switch roles within the park, depending on their qualifications and availability. Disney encourages growth and development opportunities for its employees, and transferring to different roles can provide new challenges and experiences.