Why Does Ryanair Have Bad Reviews?
Ryanair, the low-cost airline, has become notorious for its bad reviews. There are several reasons why Ryanair has such a negative reputation, ranging from its customer service to its pricing policies. One of the main contributors to its bad reviews is the company’s many add-on fees and strict policies, which have led to numerous complaints and dissatisfaction among customers.
Extra Fees and Hidden Costs
One of the main reasons why Ryanair has bad reviews is due to its policy of charging customers for a wide range of extras. From checked baggage to seat reservations, priority boarding, and even printing boarding passes at the airport, passengers are often hit with additional fees that are not included in the initial ticket price. This can lead to frustration and dissatisfaction, as customers feel like they are being nickel and dimed for every aspect of their journey.
Furthermore, Ryanair has been known to enforce these fees rigorously, leading to situations where passengers are caught off guard and forced to pay exorbitant prices for items that would be complimentary on other airlines. This constant feeling of being taken advantage of by Ryanair is a leading cause of the airline’s negative reviews.
Customer Service Experience
Ryanair’s customer service has been a major source of complaints from customers. People have reported poor treatment by staff, rude behavior, and unhelpful responses to their concerns. Additionally, the airline has been criticized for its lack of responsiveness to customer inquiries and complaints, leading to frustration and anger among passengers.
Furthermore, the company’s policy of charging for things that are typically complimentary on other airlines, such as water during flights and customer service over the phone, have caused customers to feel undervalued and mistreated. This lack of attention to customer needs has undoubtedly contributed to Ryanair’s negative reputation in the industry.
